UAE Visa Status: Husband sponsored visa (Exp in 2011).
Cell: +91 9819602454 - Presently in India (Mumbai) Zahira Maqba EXPERIENCE SUMMARY
- Over 6yrs of experience, including 1yr as Customer Care Associate and 5yrs in back office operations
- Excellent communication, organized & proficient in MS Word and Excel.
- Team player, quick learner, & enjoys multitasking. Having typing speed of 50wpm.
- Presently working with Tech Mahindra Ltd, reporting to the Business Unit Head. Assisting with the day to day activities, preparing resource & financial detail reports of the dept.
ACADEMICS & OTHER QUALIFICATIONS
- B.A in Philosophy from Mithibai College of Arts. (First class)- Mumbai University
- Diploma in MS Office
- Diploma in Web Designing
OTHER DETAILS
PACKAGES/ SOFTWARES
EXPERIENCE LEVEL
MS Office 2007 (MS Word, MS Excel, Powerpoint)
5+yrs
People Soft 8 (Finance Module)
4 yrs
ISIS (International Securities Information System)IRFE (Interest Rate Front End)
4 Months.
PRISM
4 Months
Web Designing (Flash, Dreamweaver, Photoshop)
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WORK HISTORY
Duration
Organization
Role
Aug 2004 – till date
Tech Mahindra (formerly-MBT)
Project Coordinator
April 2004 – Aug 2004
JP Morgan Chase
Consultant
Dec 2003 – April 2004
Datamatics Technologies Ltd.
Project Coordinator
Oct 2002 – Nov 2003
Shoppers Stop Ltd
Customer Care Associate
ACHIEVEMENTS
- Received Appreciation letter for outstanding performance during merger. (JP Morgan Chase)
- Received Appreciation letter for outstanding performance (Tech Mahindra Ltd)
WORK EXPERIENCE 1. Tech Mahindra Ltd. [formerly Mahindra British Telecom (MBT)]Aug 2004 – till date Designation: Project coordinator (PMO- Strategic Business Unit) Job Profile:· Setting up projects in the system – All Projects of Tech Mahindra (Centralized) · Tracking & Linking of all Billable project · Tracking contracts, identifying the project and linking to Contract · Continuous interaction with Support teams (eMBT, iMBT Finance, Sale sops, PSD, HR, ESG, etc)· Regular clean up of project data · Interaction & coordination with Senior Project managers, Group Heads & Dept Heads.· Solving queries of the Project managers regarding the projects.· Maintaining database of all the contracts & projects· Working on People Soft (Finance) & MS Office 2007· Helping Finance dept to reduce unbilled efforts· Gathering financial data & analysis of the same. · Preparing daily, weekly & monthly status reports for the senior management.· Working within stringent deadlines & providing reports with accuracy.· Preparing presentations & giving training to project managers & new joiners.· Performing various secretarial duties for the Business head. 2. JP Morgan Chase Ltd.April 2004 – Aug 2004 - On contract Designation: Reference Data Executive (Dept: Global Reference Data Services) Job profile:· Working for client EMEA team, comprising of regions: Europe, Middle East and Africa.· Customer setup in ISIS (international securities information system) and in IRFE (interest rate front end).· Maintaining customer database in ISIS and IRFE systems.· Completing external request recd by the group.· Coordinating with clients · Taking up internal projects and completing in timely manner and maintaining good accuracy level· Achieved targets within stipulated deadlines (Bank one customer setup)
3. Datamatics Technologies Ltd Dec 2003 To April 2004 - On contract Designation: Secretary/ Project coordinator (Dept: Software Support Group)Job Profile:· Attending to mails ,e mails· Attending telephone calls· Filling of documents.· Maintaining software library· Room bookings for monthly meetings
4. Shoppers Stop LtdOct 2002 - Nov 2003 Designation: Customer Care AssociateJob Profile:· Attending walking customers· Weekly stock taking ensuring minimum pilferage· Explaining schemes to customers· Enrolling members for the store.
